Refund policy
RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
All claims for misprinted, damaged or defective items must be submitted within 30 days of receipt of product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims that are considered an error on our part are covered at our expense.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Items not allowed to be returned:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer, contact us at: maisontrencavel@gmail.com
In some cases, only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is damaged or is missing parts for a reason not due to an error on our part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or Missing Refunds (if any)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, contact us at maisontrencavel@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are eligible for a refund. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at maisontrencavel@gmail.com with a photo and we will contact you to exchange your product.
Wrong address
If you provide an address that is not valid for delivery service, the package will be returned to our facility. You will be responsible for the reshipment costs once we have confirmed an updated address.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, contact us at the following email address: maisontrencavel@gmail.com
The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the shipping cost of the return will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
All claims for misprinted, damaged or defective items must be submitted within 30 days of receipt of product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims that are considered an error on our part are covered at our expense.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Items not allowed to be returned:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer, contact us at: maisontrencavel@gmail.com
In some cases, only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is damaged or is missing parts for a reason not due to an error on our part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or Missing Refunds (if any)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, contact us at maisontrencavel@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are eligible for a refund. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at maisontrencavel@gmail.com with a photo and we will contact you to exchange your product.
Wrong address
If you provide an address that is not valid for delivery service, the package will be returned to our facility. You will be responsible for the reshipment costs once we have confirmed an updated address.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, contact us at the following email address: maisontrencavel@gmail.com
The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the shipping cost of the return will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.